Pre Order Policy

Pre Orders

After a manufacturer announces a new product and gives us approval to share it, we’ll list it for pre-sale with an estimated release date. A Pre-Order allows you to reserve an item in advance. This means the product is either yet to be released or hasn’t arrived at our warehouse.

Estimated Arrival Dates for Pre-Orders

Every pre-order listing includes an estimated arrival month. Our team communicates regularly with each of our vendors to provide the most accurate and current information possible. If there’s a change, we’ll update the listings promptly.

While we aim for items to arrive as expected, delays are sometimes unavoidable in the collectibles industry. Please remember that arrival dates are estimates, not guarantees, and no compensation is provided for late arrivals. We don’t recommend pre-ordering items for time-sensitive occasions due to potential delays.

Pre-Order Cancellations

Most pre-orders can be canceled at any point before they reach our warehouse. Simply contact our support team at Shop@wargamesusa.com. 

Payment for Pre-Orders

Orders are charged at the time of purchase due to our live payment checkout process.

Arrival Notifications

When possible, we’ll send you a notice as your pre-ordered item nears arrival. This allows you to verify your shipping address and details before the order is processed. However, this is subject to the level of advance notice our vendors provide.

Pre-Order Pricing

Pricing for pre-orders may occasionally change after an item is listed. If the price decreases and your pre-order is still active, we’ll adjust your order to reflect the lower price.

In rare cases, a price increase may occur due to vendor pricing errors or government-imposed import tariffs. Should this happen, we’ll notify affected customers, who are always free to cancel without penalty.

Fulfillment of Pre-Orders

If an order for in-stock items is placed along with a pre order, the order will ship together once the pre order item(s) become available. We strive to fulfill all pre-orders, but occasionally issues may arise beyond our control. If we’re unable to fulfill your pre-order, we’ll reach out with options and expected arrival times. No cancellation fee applies if you choose to cancel in these instances.